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CONTACT US

We’d Love to Hear From You

At www.xhcpddxiaohen.com, we believe every customer’s voice is a gift. Our journey began in a small home office, where our founder, Alex, would personally reply to every email—sometimes late into the night. That tradition of care still lives on today.

Get in Touch

Whether you have a question, a suggestion, or just want to share your shopping experience, we’re all ears. Here’s how you can reach us:

  • Email: [email protected] (We aim to reply within 24 hours)
  • Live Chat: Look for the smiling icon in the corner—our team is ready to help!
  • Service Hours: Monday–Friday, 9am–6pm PST (Weekends for urgent matters only)

Your Voice Matters

When Sarah from Seattle wrote to us about a packaging idea, we redesigned our boxes within a month. When Michael in Miami suggested a product filter, our tech team coded it over a weekend. Your feedback shapes our story.

"I emailed about a delayed order, and Alex himself called to apologize—with a discount! Now I’m a customer for life."
— Jamie R., verified buyer

Need Help Now?

Try our FAQ page for instant answers, or use the contact form below. Either way, we’ll treat your message like it’s the only one in our inbox.

Contact Form

(Coming soon! Meanwhile, email works just as well.)

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